Cardholder Customer Service Agent – Dubai Remote 120AED per annum (PTR 5218)

[admin]

We are seeking an experienced Cardholder Customer Service Agent to join a successful debit/credit card company working from home based in Dubai. In this exciting travel role, you will be instrumental in delivering a superior client experience for clients exclusive cardholders, providing support and guidance on all aspects of our clients Platinum card services. This position requires a high degree of professionalism, attention to detail, and adaptability to address diverse client needs, from general inquiries to fraud prevention.



Exciting opportunity for an experienced Cardholder Customer Service Agent from a credit/debit card background seeking career growth with a forward thinking company.



Cardholder Customer Service Agent Duties:

• Client Support: Provide high-quality assistance to cardholders via phone, email, and chat, responding to inquiries about card usage, transaction processes, and account features.
• Account and Card Management: Load funds onto cards, manage client account settings, and assist with card activation, deactivation, and fund transfers.
• Due Diligence (DDI) and Compliance Checks: Conduct initial verification checks, identity verification (KYC), and due diligence for new clients, ensuring full regulatory compliance.
• Fraud Detection and Prevention: Monitor and respond to potentially fraudulent activities on client accounts, collaborating with compliance and security teams as necessary.
• Issue Resolution: Effectively resolve technical issues related to online account access, transaction discrepancies, and other service concerns.
• Client Support: Provide high-quality assistance to cardholders via phone, email, and chat, responding to inquiries about card usage, transaction processes, and account features.
• Account and Card Management: Load funds onto cards, manage client account settings, and assist with card activation, deactivation, and fund transfers.

Cardholder Customer Service Agent – Essential Requirements:

• Customer Service experience from a card holder credit/debit card company.
• Specialized knowledge of the hospitality industry and luxury brands
• Strong organizational skills with meticulous attention to detail
• Outgoing yet discreet
• Comfortable and confident in successfully handling tight deadlines and quick turnarounds.
• Proficient in Microsoft Office and Salesforce.
• Fast typing skills.
• Well-versed in English – knowledge of an additional language such as Arabic, Spanish or Russian is a plus.

Generous salary, social events, career growth and perks are on offer. Please note only candidates from a card company who meets the above requirements based in Dubai will be considered for this post.



To apply click APPLY NOW or email your CV to info@platinumtravelrecruitment.co.uk



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