Agents and passengers were left scrambling to rebook easyJet flights after the airline accidentally sent out messages saying numerous flights had been cancelled.
Its message, sent on Sunday, said the flights on 30 April had been cancelled ‘due to the evolving events in Israel’.
The flights included Belfast to Faro, Corfu, Luton and Newcastle, Edinburgh to Bristol, Geneva and Santorini, London Stansted to Glasgow, and Glagow to London Gatwick.
Passengers took to social media to question why flights operating nowhere near the Middle East conflict zone – including many domestic services – had been cancelled.
Some said they were confused since the flights were still showing in easyJet’s system.
EasyJet sent an update, about an hour later, saying the message ‘was incorrect and sent in error’, clarifying that the flights were still operating.
However, some passengers had already taken the advice included in easyJet’s original message and rebooked an alternative flight.
These passengers have since complained on X/Twitter that easyJet has refused to waive its cancellation fee for the flight they no longer need.
In a statement to Travel Gossip, easyJet said: “EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled.
“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused.”
They added: “Any customer who made alternative arrangements can contact customer services in order to resolve this for them.”
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Its message, sent on Sunday, said the flights on 30 April had been cancelled ‘due to the evolving events in Israel’.
The flights included Belfast to Faro, Corfu, Luton and Newcastle, Edinburgh to Bristol, Geneva and Santorini, London Stansted to Glasgow, and Glagow to London Gatwick.
Passengers took to social media to question why flights operating nowhere near the Middle East conflict zone – including many domestic services – had been cancelled.
Some said they were confused since the flights were still showing in easyJet’s system.
EasyJet sent an update, about an hour later, saying the message ‘was incorrect and sent in error’, clarifying that the flights were still operating.
However, some passengers had already taken the advice included in easyJet’s original message and rebooked an alternative flight.
These passengers have since complained on X/Twitter that easyJet has refused to waive its cancellation fee for the flight they no longer need.
In a statement to Travel Gossip, easyJet said: “EasyJet can confirm that unfortunately, on 28 April, some customers received an incorrect notification stating that their flight on 30 April was cancelled.
“This was due to a technical error and all customers were quickly sent updated messages with a confirmation their flight is operating as normal. We would like to apologise for this and any inconvenience caused.”
They added: “Any customer who made alternative arrangements can contact customer services in order to resolve this for them.”
The post EasyJet ‘cancels’ flights in error, causing alarm appeared first on Travel Gossip.
Continue reading...
