Hays Travel has launched an app that allows customers to research, book and pay for holidays.
Customers can also view their travel documents, pay balances and add holiday extras such as airport parking and car rental on the app.
In addition, customers can use it as a countdown to travel, to play games, and earn badges.
Chair Dame Irene Hays said its launch earlier this month was part of the company’s ‘tech transformation programme’.
“Whether they are researching their next holiday or managing their booking, our app’s interactive features that will further improve our customers’ experience and complement the service our agents provide in branches,” she said.
If customers research a holiday on the app and register their details on the payment page but fail to book, a Hays’ consultant will follow up with a phone call or email.
The bespoke app was developed by digitaltravel.io, co-founded by CEO Peter Whittle in 2021, who said he had spotted ‘a gap in the market’.
“This is a landmark project for digitaltravel.io. The bespoke app we have developed for Hays Travel will offer customers an even better experience and further grow Hays’ brand loyalty and reputation.
“From travel planning and trip booking to staying connected on the go, this all-in-one app focuses on customer engagement and post booking services to make holiday planning simple.”
Ahead of its launch, the app was tested by Hays’ retail staff, and at its Sunderland HQ, who provided the development team with feedback on their experience.
It was then tested on customers, with staff in branches encouraging their clients to download and use the app and provide feedback on their experience.
Dame Irene said: “This is just the beginning, working with digitaltravel.io and our tech partner Nordstar, we have a roadmap in place for further developments and additional functionality that will improve customers’ experience and journey.”
Pictured above are Dame Irene and Peter Whittle
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Customers can also view their travel documents, pay balances and add holiday extras such as airport parking and car rental on the app.
In addition, customers can use it as a countdown to travel, to play games, and earn badges.
Chair Dame Irene Hays said its launch earlier this month was part of the company’s ‘tech transformation programme’.
“Whether they are researching their next holiday or managing their booking, our app’s interactive features that will further improve our customers’ experience and complement the service our agents provide in branches,” she said.
If customers research a holiday on the app and register their details on the payment page but fail to book, a Hays’ consultant will follow up with a phone call or email.
The bespoke app was developed by digitaltravel.io, co-founded by CEO Peter Whittle in 2021, who said he had spotted ‘a gap in the market’.
“This is a landmark project for digitaltravel.io. The bespoke app we have developed for Hays Travel will offer customers an even better experience and further grow Hays’ brand loyalty and reputation.
“From travel planning and trip booking to staying connected on the go, this all-in-one app focuses on customer engagement and post booking services to make holiday planning simple.”
Ahead of its launch, the app was tested by Hays’ retail staff, and at its Sunderland HQ, who provided the development team with feedback on their experience.
It was then tested on customers, with staff in branches encouraging their clients to download and use the app and provide feedback on their experience.
Dame Irene said: “This is just the beginning, working with digitaltravel.io and our tech partner Nordstar, we have a roadmap in place for further developments and additional functionality that will improve customers’ experience and journey.”
Pictured above are Dame Irene and Peter Whittle
The post Hays Travel launches all-in-one booking app for customers appeared first on Travel Gossip.
Continue reading...
