Inghams parent says IT disruption across its Inghams, Explore Worldwide, Inntravel, Esprit Ski and Santa’s Lapland programme was caused by a cyber attack.
Disruption began on Saturday morning and Inghams said its initial investigations have revealed this was caused by a cyber security incident.
As a result, it said it has isolated and shut down key systems.
“We are now working hard to restore our systems; and in parallel, we are conducting a thorough investigation to understand the precise scope and nature of the disruption,” said UK CEO Joe Ponte.
“We are implementing workarounds to minimise the disruption to our customers, partners and suppliers, however, please note that you may experience some delays over the coming days.
“Please bear with us. We are working hard to resume the level of service that you expect from us and sincerely apologise for any inconvenience.”
Hotelplan said the disruption is not having any impact on holidays and trips that are already booked. Customers are departing as normal.
“Travel agents, suppliers, partners and customers can contact us via their normal channels,” it added.
“Again, we apologise for any inconvenience, but we take cyber security very seriously and resolving this incident remains our top priority.”
Hotelplan said systems for each of its different brands might become fully operational at different points in time.
“We aim to be fully operational again soon but will let you know if there is any additional information in the meantime,” added Joe.
“We greatly value the relationships we have with all our partners; and thank you for your support and understanding in this matter.”
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Disruption began on Saturday morning and Inghams said its initial investigations have revealed this was caused by a cyber security incident.
As a result, it said it has isolated and shut down key systems.
“We are now working hard to restore our systems; and in parallel, we are conducting a thorough investigation to understand the precise scope and nature of the disruption,” said UK CEO Joe Ponte.
“We are implementing workarounds to minimise the disruption to our customers, partners and suppliers, however, please note that you may experience some delays over the coming days.
“Please bear with us. We are working hard to resume the level of service that you expect from us and sincerely apologise for any inconvenience.”
Hotelplan said the disruption is not having any impact on holidays and trips that are already booked. Customers are departing as normal.
“Travel agents, suppliers, partners and customers can contact us via their normal channels,” it added.
“Again, we apologise for any inconvenience, but we take cyber security very seriously and resolving this incident remains our top priority.”
Hotelplan said systems for each of its different brands might become fully operational at different points in time.
“We aim to be fully operational again soon but will let you know if there is any additional information in the meantime,” added Joe.
“We greatly value the relationships we have with all our partners; and thank you for your support and understanding in this matter.”
The post Inghams parent Hotelplan reveals systems hit by cyber attack appeared first on Travel Gossip.
Continue reading...
