L
Lakshmi Thurairatnam
Guest
We are currently seeking an experienced Travel QA & Support Specialist to join a highly successful and long established travel company, hybrid working model based in London.
Sociable working hours, career development, great working team, hybrid working model based in London, travel benefits and many other perks are on offer.
Travel Quality Assurance & Support Specialist Duties:
Essential Experience:
To apply click APPLY NOW or email your cv to info@platinumtravelrecruitment.co.uk
Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Travel Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow!
The post Travel QA & Support Specialist London hybrid up to £35k (PTR 4173) appeared first on Platinum Travel Recruitment.
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Sociable working hours, career development, great working team, hybrid working model based in London, travel benefits and many other perks are on offer.
Travel Quality Assurance & Support Specialist Duties:
- Develop & maintain sales call centre quality standards.
- Review sales consultant contacts (both phone and email) to identify opportunity areas and training/coaching needs.
- Accompany evaluations with constructive feedback and actionable insights.
- Meet regularly with the call centre manager and team coaches to discuss and explain feedback.
- Create and present reports that reflect both individual and team QA performance.
- Hold and participate in calibration sessions to drive consistency in evaluations and performance.
- Participate in the delivery of coaching where required/when related to QA findings.
Essential Experience:
- Contact centre experience – sales and/or customer service.
- Hands-on experience in quality assurance including creating/defining framework.
- Great people skills and the ability to communicate feedback both positive and negative.
- Strong organisational skills and ability to create meaningful strategies to improve policies.
- Confidence in leading meetings and calibrations.
- Detail-orientated with high levels of accuracy.
- Background in travel would be an advantage but not essential.
To apply click APPLY NOW or email your cv to info@platinumtravelrecruitment.co.uk
Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Travel Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow!
The post Travel QA & Support Specialist London hybrid up to £35k (PTR 4173) appeared first on Platinum Travel Recruitment.
Continue reading...
