Some TUI customers left stranded by a global IT outage last Friday have been told they won’t be flown home till Thursday.
Among those worse affected are customers trying to get back from Turkey, with some re-scheduled flights from Antalaya and Dalaman not leaving till 25 July.
Even worse, some TUI customers who are among the longest delayed have been told they’ll be flown home to a different airport than from where they departed.
As of last night, TUI still had customers waiting for a total of 26 flights re-scheduled to depart over the next three days.
Of these, five flights will land at different UK airports than originally planned, including one from Antalya on Thursday, which will land in Manchester instead of Newcastle, and a flight from Montego Bay in Jamaica later today, which will land in Birmingham instead of Manchester.
TUI said onward transportation has been arranged for those customers landing at the wrong airports.
The operator is just one of thousands of companies hit by a global IT meltdown caused by an update to some third-party software, which crashed computers worldwide.
Unlike TUI, Jet2 told Travel Gossip that it wasn’t forced to cancel any flights due to the IT outage last Friday.
While many departures were delayed due to airports check-in and security issues, Jet2 said none of its flights were grounded.
The problem for TUI seems to be that it uses multiple solutions from CrowdStrike, the company at the centre of the IT outage.
According to information on CrowdStrike’s website, TUI uses its solutions to protect its customers’ data across 50,000 endpoints worldwide, including at its headquarters, in hotels, in resorts and on its cruise ships.
CrowdStrike said ‘it sits within a framework of other security products and services, enabling TUI to defend against potential attacks and repel threats automatically’.
It said that initially TUI aimed to cover 80% of its endpoints with CrowdStrike, but ‘due to the success of the project, especially driven by employees taking home their PCs during the global pandemic’ this had rapidly increased to over 90%.
Image is a stock photo from Shutterstock
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Among those worse affected are customers trying to get back from Turkey, with some re-scheduled flights from Antalaya and Dalaman not leaving till 25 July.
Even worse, some TUI customers who are among the longest delayed have been told they’ll be flown home to a different airport than from where they departed.
As of last night, TUI still had customers waiting for a total of 26 flights re-scheduled to depart over the next three days.
Of these, five flights will land at different UK airports than originally planned, including one from Antalya on Thursday, which will land in Manchester instead of Newcastle, and a flight from Montego Bay in Jamaica later today, which will land in Birmingham instead of Manchester.
TUI said onward transportation has been arranged for those customers landing at the wrong airports.
The operator is just one of thousands of companies hit by a global IT meltdown caused by an update to some third-party software, which crashed computers worldwide.
Why has TUI been so badly hit by the global IT meltdown?
Unlike TUI, Jet2 told Travel Gossip that it wasn’t forced to cancel any flights due to the IT outage last Friday.
While many departures were delayed due to airports check-in and security issues, Jet2 said none of its flights were grounded.
The problem for TUI seems to be that it uses multiple solutions from CrowdStrike, the company at the centre of the IT outage.
According to information on CrowdStrike’s website, TUI uses its solutions to protect its customers’ data across 50,000 endpoints worldwide, including at its headquarters, in hotels, in resorts and on its cruise ships.
CrowdStrike said ‘it sits within a framework of other security products and services, enabling TUI to defend against potential attacks and repel threats automatically’.
It said that initially TUI aimed to cover 80% of its endpoints with CrowdStrike, but ‘due to the success of the project, especially driven by employees taking home their PCs during the global pandemic’ this had rapidly increased to over 90%.
Image is a stock photo from Shutterstock
The post TUI customers to remain stranded for almost a week due to global IT outage appeared first on Travel Gossip.
Continue reading...
