Update on ABTA Arbitration fees
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gwilkinson@abt… Thu, 08/29/2024 - 11:54
Alternative Dispute Resolution (ADR) is one of the services ABTA has been proud to offer its members and member customers for over 50 years and will continue to do so. Since Hunt ADR took over administering the scheme (2018) the Rules of Arbitration and fee structure has not changed. However, we have listened to the comments made by customers and members in relation to the Rules and have taken the opportunity to add and or/amend some of the rules to ensure that they clear and do not conflict any aspect. We have had help with this through meetings with members of ABTA and customer feedback and we hope that you will agree that they are much clearer. A copy of the new Rules can be found here and once we go live with them you will be notified by ABTA’s Customer Information team when a case proceeds to this stage.
The fee structure has changed from ‘banding’ to one fee. The fee for both customer and member will be.
1. Case fee to increase from £225 plus VAT (£270 in Total) to £285 plus VAT (£342 in Total).
2. Customer to pay £125 plus VAT (£150 in Total) and member to pay £160 plus VAT (£192 in Total). With many claims being under £7,500, this is an increase of £35 plus VAT for the customer and £25 plus VAT for the member.
Please note that the above is still cheaper than they were in 2012 and is due to the relationship we have formed with Hunt ADR.
It’s worthwhile noting that the average claim via arbitration is £3,500 and as such the above fees are cheaper, than they would be using the small claims track.
Gregg Hunt, CEO of Hunt ADR, says.
We have been providing arbitration services to ABTA, its members, and their customers since 2018. Six years on, these updates to the scheme rules and to the technology used to provide the service have been made to ensure that the scheme continues to operate as effectively as possible, in line with advancements in modern technology. The administration of the service will now be largely automated, though we will continue to have a human interface available to assist users as required. We expect the changes in technology to be welcomed by all parties - and our arbitrators - as the changes will make the whole process more seamless and user friendly.
Continue reading...
Full Page image
gwilkinson@abt… Thu, 08/29/2024 - 11:54
Alternative Dispute Resolution (ADR) is one of the services ABTA has been proud to offer its members and member customers for over 50 years and will continue to do so. Since Hunt ADR took over administering the scheme (2018) the Rules of Arbitration and fee structure has not changed. However, we have listened to the comments made by customers and members in relation to the Rules and have taken the opportunity to add and or/amend some of the rules to ensure that they clear and do not conflict any aspect. We have had help with this through meetings with members of ABTA and customer feedback and we hope that you will agree that they are much clearer. A copy of the new Rules can be found here and once we go live with them you will be notified by ABTA’s Customer Information team when a case proceeds to this stage.
The fee structure has changed from ‘banding’ to one fee. The fee for both customer and member will be.
1. Case fee to increase from £225 plus VAT (£270 in Total) to £285 plus VAT (£342 in Total).
2. Customer to pay £125 plus VAT (£150 in Total) and member to pay £160 plus VAT (£192 in Total). With many claims being under £7,500, this is an increase of £35 plus VAT for the customer and £25 plus VAT for the member.
Please note that the above is still cheaper than they were in 2012 and is due to the relationship we have formed with Hunt ADR.
It’s worthwhile noting that the average claim via arbitration is £3,500 and as such the above fees are cheaper, than they would be using the small claims track.
Gregg Hunt, CEO of Hunt ADR, says.
We have been providing arbitration services to ABTA, its members, and their customers since 2018. Six years on, these updates to the scheme rules and to the technology used to provide the service have been made to ensure that the scheme continues to operate as effectively as possible, in line with advancements in modern technology. The administration of the service will now be largely automated, though we will continue to have a human interface available to assist users as required. We expect the changes in technology to be welcomed by all parties - and our arbitrators - as the changes will make the whole process more seamless and user friendly.
Continue reading...
