Youtravel.com has cancelled all bookings up to Friday 5 July following the insolvency of FTI Touristik GmbH.
In an update today, Youtravel said: “We would like to offer our sincere apologies to all our partners who have been affected by the insolvency of FTI Touristik GmbH. We understand that this situation has caused inconvenience and uncertainty.”
It added: “Whilst discussions and negotiations are still ongoing to take our business forward, we have made the decision to cancel all bookings until July 5th, 2024.”
Youtravel initially cancelled bookings until 11 June, then extended cancellations through to 14 June.
In its latest update, Youtravel said won’t ‘take any action in our system until June 13th, allowing you time to re-protect the booking’.
“Any bookings that are still active in the Youtravel system for arrivals up to and including July 5th will be automatically cancelled with no cancellation charges by Thursday, June 13th,” it added.
“Please be aware that bookings from July 6th onwards will remain active at this time and will be subject to the cancellation charges as displayed.
“We have made the decision to extend the cancellation window beyond a week to give our partners extended time to rebook and in order to prevent further inconvenience.”
The accommodation provider added its teams are fully operational and it has a task force to support travel partners.
Agents can email escalations@youtravel.com or call +44 208 588 9914, select option 0, then option 1, and hold for assistance, or contact their account manager.
Youtravel added: “We will keep you updated as soon as we have any further news regarding the future of Youtravel.com.”
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In an update today, Youtravel said: “We would like to offer our sincere apologies to all our partners who have been affected by the insolvency of FTI Touristik GmbH. We understand that this situation has caused inconvenience and uncertainty.”
It added: “Whilst discussions and negotiations are still ongoing to take our business forward, we have made the decision to cancel all bookings until July 5th, 2024.”
Youtravel initially cancelled bookings until 11 June, then extended cancellations through to 14 June.
In its latest update, Youtravel said won’t ‘take any action in our system until June 13th, allowing you time to re-protect the booking’.
“Any bookings that are still active in the Youtravel system for arrivals up to and including July 5th will be automatically cancelled with no cancellation charges by Thursday, June 13th,” it added.
“Please be aware that bookings from July 6th onwards will remain active at this time and will be subject to the cancellation charges as displayed.
“We have made the decision to extend the cancellation window beyond a week to give our partners extended time to rebook and in order to prevent further inconvenience.”
The accommodation provider added its teams are fully operational and it has a task force to support travel partners.
Agents can email escalations@youtravel.com or call +44 208 588 9914, select option 0, then option 1, and hold for assistance, or contact their account manager.
Youtravel added: “We will keep you updated as soon as we have any further news regarding the future of Youtravel.com.”
The post Youtravel cancels bookings up to 5 July appeared first on Travel Gossip.
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