As an independent travel advisor, it's essential to equip your clients with the tools to navigate potential service issues. They may encounter issues during their stay at a hospitality, hotel, or resort and feel the need to lay a complaint.
To assist your client, they simply need to follow the correct route and you can do much to help them resolve it.
Here's a step-by-step guide on how your travel clients should handle a complaint politely and effectively:
Step 1: Clearly Document the Issue:
Note the specifics of The Problem: The client should clearly outline the problem, including correct dates, times, and the names of individuals involved.
Gather evidence: If possible, they should collect the receipts, take photos, or ask for some...