ita client management

  1. Staff Writer

    General Article Navigating the Complaint Process: Front of House vs. Back of House: Using Bad Food as an Example

    Sometimes you may need to help a travel client with a complaint and here we will discuss the correct ways to deal with one they experinced in a restuarant, in a hotel or resort dining area. When a culinary disappointment causes problems for a client, determining the appropriate recipient to...
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