Passenger rights due to travel disruption caused by Heathrow power outage
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dhewitt@abta.co.uk Fri, 03/21/2025 - 07:25
If your flight has been disrupted due to the power outage at Heathrow, you have rights in relation to replacement flights, refunds and general customer care.
Your rights will vary depending on whether your holiday was booked as part of a package holiday or not.
If your flight is cancelled and you’re departing from the UK or travelling to the UK with a UK airline, then your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund. If you’re flying to the UK with a non-UK airline, you should check the terms and conditions of your booking to see what you’re entitled to.
You’re entitled to care and assistance while you wait, which usually means refreshments, access to communications e.g. phone calls, plus accommodation and the necessary transfers if the flight is delayed until the next day or later. If your airline advises you to make alternative travel arrangements and claim back the cost later, you should incur reasonable costs and keep all receipts.
See more information here: My flight’s been cancelled, what are my rights?
If your flight is delayed or cancelled and you’ve booked a package holiday, you have the same rights as any other passenger as well as additional protection for the rest of your holiday.
If flight delays or cancellations lead to your holiday being cancelled, or new arrangements are made that result in a significant change to your holiday, then your travel company must offer an alternative holiday if they can, or a refund for the full price of your package holiday. Generally, a change of more than 12 hours on a 14-night holiday is considered a significant change.
If your flight is delayed by at least two hours and you’re departing from the UK, your airline should offer you care and assistance while you wait. This usually means refreshments, access to communications e.g. phone calls, plus accommodation and the necessary transfers if the flight is delayed until the next day or later. Any additional expenses beyond this are your responsibility and you should check your travel insurance to find out what’s covered in your policy.
The length of the delay and how far you’re travelling determines when your right to care and assistance starts. See more information here: My flight’s been delayed, what are my rights?
If you’re delayed by more than five hours, your airline must offer you the choice of taking a refund of the flight cost.
Continue reading...
Full Page image
dhewitt@abta.co.uk Fri, 03/21/2025 - 07:25
If your flight has been disrupted due to the power outage at Heathrow, you have rights in relation to replacement flights, refunds and general customer care.
Your rights will vary depending on whether your holiday was booked as part of a package holiday or not.
Rights in the event of a cancellation
If your flight is cancelled and you’re departing from the UK or travelling to the UK with a UK airline, then your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund. If you’re flying to the UK with a non-UK airline, you should check the terms and conditions of your booking to see what you’re entitled to.
You’re entitled to care and assistance while you wait, which usually means refreshments, access to communications e.g. phone calls, plus accommodation and the necessary transfers if the flight is delayed until the next day or later. If your airline advises you to make alternative travel arrangements and claim back the cost later, you should incur reasonable costs and keep all receipts.
See more information here: My flight’s been cancelled, what are my rights?
Rights for package holiday customers
If your flight is delayed or cancelled and you’ve booked a package holiday, you have the same rights as any other passenger as well as additional protection for the rest of your holiday.
If flight delays or cancellations lead to your holiday being cancelled, or new arrangements are made that result in a significant change to your holiday, then your travel company must offer an alternative holiday if they can, or a refund for the full price of your package holiday. Generally, a change of more than 12 hours on a 14-night holiday is considered a significant change.
Rights in the event of a delay
If your flight is delayed by at least two hours and you’re departing from the UK, your airline should offer you care and assistance while you wait. This usually means refreshments, access to communications e.g. phone calls, plus accommodation and the necessary transfers if the flight is delayed until the next day or later. Any additional expenses beyond this are your responsibility and you should check your travel insurance to find out what’s covered in your policy.
The length of the delay and how far you’re travelling determines when your right to care and assistance starts. See more information here: My flight’s been delayed, what are my rights?
If you’re delayed by more than five hours, your airline must offer you the choice of taking a refund of the flight cost.
Continue reading...
