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We are seeking an experienced Travel Customer Experience Executive to join a fabulous travel company, hybrid working in the Hertfordshire area. Exciting opportunity for an experienced travel professional with experience in customer service and complaint handling experience.
Exciting varied role for an experienced Travel Customer Experience Executive seeking career growth with the opportunity to work for a forward thinking reputable travel company.
Travel Customer Experience Executive Duties:
Travel Customer Experience Executive – Essential Requirements:
Many perks are on offer including career development, Birthday off, travel perks, supportive working environment, pension and many other benefits.
Locations ideal for the Travel Customer Executive role includes, St Albans, Hatfield, Harpenden, Watford & Cheshunt.
To apply click APPLY NOW or email your CV to info@platinumtravelrecruitment.co.uk
Do you have friends or colleagues who enjoy VIP travel? Refer and earn today! Recommend Platinum Travel Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Spread the word and increase your earnings. It’s simple, for the reward, the travel candidate must not already be registered with us and once they obtain a new role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.
The post Travel Customer Experience Executive – Hertfordshire – hybrid – £25k-£27k (PTR 2340) appeared first on Platinum Travel Recruitment.
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Exciting varied role for an experienced Travel Customer Experience Executive seeking career growth with the opportunity to work for a forward thinking reputable travel company.
Travel Customer Experience Executive Duties:
- Processing, logging and reporting of Compensation or Gesture of Goodwill’s.
- Supporting & assisting the Customer Experience Manager with such communications and the switch selling of cancelled holidays for customer retention.
- Speaking to customers daily and ensuring a personalised service to drive customer experience excellence in line with the company wide service plan.
- Looking after all incoming complaints, Log, acknowledge, thoroughly investigate and respond to customers within the 28 days ABTA Guidelines
- Looking after all responses received by Customer Satisfaction Questionnaire.
- Storing correspondence received and sent and ensure all information kept for audit trail purposes.
- Assist reservations during busy periods.
Travel Customer Experience Executive – Essential Requirements:
- Experience in a customer-facing role, in the travel or hospitality industry with strong customer service and complaint handling skills.
- A natural passion for delivering amazing customer service experiences, always seeking to go over, above and beyond.
- You will have an excellent telephone manner and will enjoy speaking to customers via the phone.
- Empathetic and patient, with the skills to support the Customer Experience Manager.
- An interest in Health and Safety to ensure customer well-being and willing to learn more in this area.
Many perks are on offer including career development, Birthday off, travel perks, supportive working environment, pension and many other benefits.
Locations ideal for the Travel Customer Executive role includes, St Albans, Hatfield, Harpenden, Watford & Cheshunt.
To apply click APPLY NOW or email your CV to info@platinumtravelrecruitment.co.uk
Do you have friends or colleagues who enjoy VIP travel? Refer and earn today! Recommend Platinum Travel Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Spread the word and increase your earnings. It’s simple, for the reward, the travel candidate must not already be registered with us and once they obtain a new role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.
The post Travel Customer Experience Executive – Hertfordshire – hybrid – £25k-£27k (PTR 2340) appeared first on Platinum Travel Recruitment.
Continue reading...
