Working with you and Government to make travel more accessible
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simplesamlphp_… Thu, 03/06/2025 - 11:42
Travel offers so many amazing experiences, which is why it is important it is accessible for all. We know that our members work hard to support customers who have accessibility needs – whether visible or hidden disabilities – but sometimes the complexities of the supply chain mean that people are unintentionally let down, and don’t get the support they need.
Making travel more accessible is a focus for our work this year, particularly for ABTA’s destinations, legal and public affairs teams.
We are working with members and destinations on this, looking at booking through to the delivery of customers’ holiday experiences, and the different ways people are travelling, from cruise to flights. It’s important that people have access to information to help inform decisions about their holiday and we’re also reviewing the information and resources we have available for our members, such as the pre-notification guidance.
Members’ involvement is central to this work, and we’ve already had really constructive conversations and workshops with members about improving accessibility.
We’re also pleased to be working with Government as part of its Aviation Accessibility Task and Finish Group (AATFG). The Group, which was established in November 2024 and chaired by Paralympian Baroness Tanni Grey-Thompson, has been tasked by the Government to agree short and long-term practical and achievable actions that can be implemented by the industry, regulator or Government.
In addition, we’re involved in subgroups which cover training, passenger information and communication and support/service delivery.
Last week, ABTA members attended a workshop held by the AATFG for travel agents and tour operators. The purpose was to share and explore ideas for reducing barriers to air travel for passengers with accessibility needs across five areas:
The workshop is one of many held by the AATFG to engage consumers and the industry more widely. It will help inform its work to develop practical and achievable actions to improve aviation accessibility.
We will share with you regular updates on our progress and activities.
Mark Tanzer, Chief Executive
Continue reading...
Full Page image
simplesamlphp_… Thu, 03/06/2025 - 11:42
Travel offers so many amazing experiences, which is why it is important it is accessible for all. We know that our members work hard to support customers who have accessibility needs – whether visible or hidden disabilities – but sometimes the complexities of the supply chain mean that people are unintentionally let down, and don’t get the support they need.
Making travel more accessible is a focus for our work this year, particularly for ABTA’s destinations, legal and public affairs teams.
We are working with members and destinations on this, looking at booking through to the delivery of customers’ holiday experiences, and the different ways people are travelling, from cruise to flights. It’s important that people have access to information to help inform decisions about their holiday and we’re also reviewing the information and resources we have available for our members, such as the pre-notification guidance.
Members’ involvement is central to this work, and we’ve already had really constructive conversations and workshops with members about improving accessibility.
We’re also pleased to be working with Government as part of its Aviation Accessibility Task and Finish Group (AATFG). The Group, which was established in November 2024 and chaired by Paralympian Baroness Tanni Grey-Thompson, has been tasked by the Government to agree short and long-term practical and achievable actions that can be implemented by the industry, regulator or Government.
In addition, we’re involved in subgroups which cover training, passenger information and communication and support/service delivery.
Last week, ABTA members attended a workshop held by the AATFG for travel agents and tour operators. The purpose was to share and explore ideas for reducing barriers to air travel for passengers with accessibility needs across five areas:
- staff training
- passenger information and communication
- non-visible disabilities
- mobility aid design and handling
- tailored support and delivery
The workshop is one of many held by the AATFG to engage consumers and the industry more widely. It will help inform its work to develop practical and achievable actions to improve aviation accessibility.
We will share with you regular updates on our progress and activities.
Mark Tanzer, Chief Executive
Continue reading...
