Sometimes you may need to help a travel client with a complaint and here we will discuss the correct ways to deal with one they experinced in a restuarant, in a hotel or resort dining area.
When a culinary disappointment causes problems for a client, determining the appropriate recipient to handle the complaint can be perplexing.
Should the client address their concerns with the attentive waitress staff, or the cleaning staff, the chefs, hotel manager, or delve deeper into the kitchen's realm?
Let's take a look at the processes.
The Front of House: Your First Line of Defence:
(*Read useful articles in the forum in the Hotel Lobby Sections.)
The front-of-house staff, comprising waiters, waitresses, and restaurant managers...